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Senior Technologist, Network Operations Specialist
2 months ago
We are seeking a highly skilled Senior Technologist, Network Operations to join our team at Telesat. As a key member of our Network Operations team, you will be responsible for providing technical leadership and expertise in the implementation and management of LEO-based customer experience and support services.
Key Responsibilities- Lead the implementation of new services, maximizing automation of systems to support workflow for end customers and operation of NOC and CSR functions.
- Develop technical and administrative implementation plans, specifications, schedules, and manage implementation of these activities with affected intra-company dependencies.
- Integrate supervisory and BOSS systems to form a structured tier-based support for fault/problem detection and resolution.
- Conduct interdepartmental meetings to determine infrastructure/systems and manpower resources required to meet service demands for CSR/NOC functions.
- Develop critical milestones for projects and ensure they proceed on schedule.
- Evaluate and escalate any potentially sensitive customer issues to immediate management as required.
- Monitor customer performance and service experience and request additional sales, engineering, and/or management support when needed.
- Utilize emergency notification procedures to communicate emergency activities to the Telesat management team and associated customers/stakeholders, both internal and external.
- Develop methodologies to identify program deficiencies and document plans to correct and close gaps in providing CSR/NOC functionality.
- Manage relationships with sales, engineering, and operations teams, 3rd-party suppliers, and vendors to ensure contracted services are met.
- Provide assistance and advice to all Telesat departmental disciplines regarding the scheduling and project management of assigned projects for any workflow related to customer service issues or system faults.
- Contribute to interdepartmental plan meetings as identified by management.
- Exercise independent judgment and high-level analytical skills in solving complex and unusual administrative and fault management problems.
- Support CSR/NOC functions by acting as the technical liaison on various projects related to GEO/LEO transitions.
- Generate technical procedures and training materials in support of CSR/NOC, field service, and/or operations subgroups to aid in fault/problem resolution activities.
- Electronics Engineering Technologist Diploma or equivalent post-secondary education.
- 5+ years of technical experience in the telecommunications field.
- 3+ years of experience in a Telecom-based Network Operations Center environment.
- Experience in establishing and maintaining positive customer relations.
- Experience in leading technical and non-technical teams.
- Ability to work effectively in a cross-functional and global environment.
- Experience interacting directly with customers in supporting systems and services.
- Excellent communication, presentation skills, interpersonal, and leadership skills.
- Strong analytical and problem-solving skills.
- Bilingualism is preferred.
- A strong background in satellite telecommunications technology.
- Knowledge of RF transmission principles and the use of specialized test equipment.
- Knowledge of Telecom protocols and network routing, analysis, and test methodologies.
- Exposure to L2 services and MEF implementation is an asset.
- Implementation and optimization of supervisory and control systems in an Operations setting.
- Practical knowledge of data collection, storage, analysis in real-time operational systems.
- Variety of network management and control terminals based on integrated workflow views.
- BOSS and general operating supervisory systems.
- RF test equipment.
- Baseband test equipment.
- Ladders, personal protective equipment.
Required to exercise independent judgment while providing a high level of analytical skill in solving complex and unusual administrative and managerial problems. Ability to use defined processes to ensure positive customer experience.
Supervision ExercisedMinimal direct supervision of day-to-day activities can be expected. The incumbent will primarily exercise supervisory and scheduling of their assigned activities. Escalation will confirm to workflow and defined priorities agreed to with management.
Working Conditions- The incumbent will primarily work in an office environment.
- The service operates 24 hours, 7 days per week. Shift work and the ability to work in an unsupervised environment are critical to this position.
- Overtime and alterations to shift schedules can be expected.
- The incumbent will work on customer premises in a safe manner as required.
- Infrequent travel to perform field service technical activities or customer integrations may occur on short notice.
