Home Support Supervisor

1 month ago

Toronto, Ontario, Canada Spectrum Health Care Full time
Job Title: Home Support Supervisor

Spectrum Health Care is seeking a highly skilled and experienced Home Support Supervisor to join our team. As a Home Support Supervisor, you will be responsible for leading a team of Personal Support Workers to provide qualified personal care to patients in a home setting.

Key Responsibilities:
  • Lead a team of Personal Support Workers to provide qualified personal care to patients in a home setting
  • Travel to patient's homes in community and facility settings
  • Work collaboratively with multidisciplinary teams in community and facility settings
  • Assess patient needs, according to the timeframe established by contractual agreements, formulate the plan of care and assess progress towards outcomes
  • Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action
  • Gather, record and analyze patient and employee feedback and maintain an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates
  • Ensure that all patient concerns and complaints are addressed and documented in a timely manner
  • Promote Spectrum Health Care through participation in local healthcare or business committees as well as community events
  • Participate in ongoing internal and or external continuing education for personal development
Qualifications:
  • Current registration with the Colleges of Nurses of Ontario in good standing (RN (Registered Nurse) or RPN (Registered Practical Nurse)
  • Minimum three (3) years' experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting
  • Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format
  • Ability to write reports and communicate effectively in writing and verbally
  • Excellent English verbal and written communication skills (Additional language skills considered an asset)
  • Solid knowledge of the principles, practices, and methods of community nursing and service delivery to Patients as well as program development, implementation, and evaluation
  • Valid driver's license and has access to a reliable vehicle
  • Basic proficiency in Microsoft Word, Excel and ability to learn proprietary software

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

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