Application Support Manager
1 week ago
We are looking for a seasoned Application Support Manager to join our team at Lone Wolf Technologies. As a key member of our operations team, you will be responsible for overseeing the smooth operation of our end-user technologies and applications, ensuring that they are running efficiently and effectively.
Responsibilities
- Monitor and maintain our end-user technologies and applications, ensuring they are running smoothly and efficiently.
- Develop and implement strategies to optimize help desk performance and responsiveness, meeting or exceeding our service level agreements (SLAs).
- Collaborate closely with cross-functional teams, including software engineers, product managers, and customer support, to ensure seamless communication and coordination.
- Provide expert technical guidance and support to the operations team, troubleshooting complex issues and identifying root causes.
- Establish and maintain robust monitoring and alerting systems to proactively detect and resolve potential application and infrastructure issues.
- Contribute to the development of operational processes, automation, and documentation, enhancing efficiency and scalability.
- Participate in on-call rotations to ensure 24/7 availability of critical applications.
- Analyze data and metrics to identify trends, areas of improvement, and opportunities for innovation.
- Work collaboratively with security and compliance teams to ensure applications meet industry standards and data privacy regulations.
- Mentor and develop team members, providing guidance, performance feedback, and opportunities for growth.
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Application Support Manager
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Toronto, Ontario, Canada Insight Global Full timeRequired Skills & Experience - 5-10 years of experience in .NET application development in a secure Windows environment, ideally for a banking/financial services enterprise. - 5+ years of experience with DevOps practices, focusing on building, developing, and maintaining CI/CD pipelines and release management in .NET Windows SQL. - Proficiency in SQL, MS...
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Toronto, Ontario, Canada Insight Global Full timeRequired Skills & Experience - 5-10 years of experience in .NET application development in a secure Windows environment, ideally for a banking/financial services enterprise. - 5+ years of experience with DevOps practices, focusing on building, developing, and maintaining CI/CD pipelines and release management in .NET Windows SQL. - Proficiency in SQL, MS...
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Toronto, Ontario, Canada Tata Consultancy Services Full timeAbout the RoleIn this critical position, you will provide on-call afterhours support on a rotational basis for application and database issues, while researching and analyzing business and system needs.As an experienced Technical Recruiter, you will explore alternative options to recommend technology solutions and provide input on high-level and detailed...
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