Customer Service Manager

3 weeks ago


Parry Sound, Canada Best Value Inn & Suites Full time

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Best Value Inn & Suites. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and that our facilities run smoothly.

Job Summary:

  • Lead a team of customer-facing staff to provide exceptional service to our guests
  • Establish work schedules and procedures to ensure efficient operations
  • Perform duties such as requisitioning materials, maintaining computer systems, and performing basic bookkeeping tasks
  • Supervise a team of 3-4 staff members and provide guidance and support as needed
  • Co-ordinate and assign work to meet business needs
  • Hire and train new staff members to ensure they have the skills and knowledge required to perform their duties
  • Maintain accurate records and reports as required

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a customer-facing role
  • Computer and technology knowledge, including MS Outlook
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and maintain attention to detail

Benefits:

  • A competitive salary range of $45,000 - $60,000 per year, depending on experience
  • Opportunities for professional development and career advancement
  • A supportive and dynamic work environment

About Us:

Best Value Inn & Suites is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences. We are committed to providing a safe, welcoming, and inclusive environment for our guests and staff alike.



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