Customer Service Manager
3 weeks ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Best Value Inn & Suites. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and that our facilities run smoothly.
Job Summary:
- Lead a team of customer-facing staff to provide exceptional service to our guests
- Establish work schedules and procedures to ensure efficient operations
- Perform duties such as requisitioning materials, maintaining computer systems, and performing basic bookkeeping tasks
- Supervise a team of 3-4 staff members and provide guidance and support as needed
- Co-ordinate and assign work to meet business needs
- Hire and train new staff members to ensure they have the skills and knowledge required to perform their duties
- Maintain accurate records and reports as required
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a customer-facing role
- Computer and technology knowledge, including MS Outlook
- Excellent communication and interpersonal skills
- Ability to work under pressure and maintain attention to detail
Benefits:
- A competitive salary range of $45,000 - $60,000 per year, depending on experience
- Opportunities for professional development and career advancement
- A supportive and dynamic work environment
About Us:
Best Value Inn & Suites is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences. We are committed to providing a safe, welcoming, and inclusive environment for our guests and staff alike.
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