Customer Experience Associate

2 months ago

Parry Sound, Canada TD Bank Full time

**Work Location**:
Parry Sound, Ontario, Canada

**Hours**:
15

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.**

**This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.**

**KEY ACCOUNTABILITIES**

**CUSTOMER**
- **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice**:

- **Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner**:

- **Assist with responding and resolving customer concerns, escalating when necessary**:

- **Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers**

**SHAREHOLDER**
- **Support the achievement of business objectives by supporting advice goals**:

- **Promote products, advice, services and banking capabilities**:

- **Contribute to business objectives for Operational Excellence**:

- **Support the timely and accurate completion of business processes and procedures**:

- **Escalate non-standard or high-risk transactions / activities as necessary**:

- **Support and participate in process improvement opportunities**:

- **Ensure necessary due diligence to support the accuracy of all customer transactions / activities**:

- **Be knowledgeable of and comply with Bank Code of Conduct**

**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment**:

- **Support the team by continuously developing knowledge in own area**:

- **Participate in personal performance management and development activities, including cross training within own team**:

- **Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities**:

- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:

- **Act as a brand champion for your business area/function and the bank, both internally and/or externally**

**BREADTH & DEPTH**
- **Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact**:

- **Requires a broad knowledge regarding basic product suite of business supported**:

- **Evaluates and recommends customer solutions from established options**:

- **Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others**:

- **Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion**:

- **Impacts team results through the quality of the services or information provided to customers**:

- **Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area**:

- **Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood**:

- **Requires working knowledge and skills developed through formal training or work experience**:

- **Generally reports to a Manager Customer Experience or Branch Manager**

**EXPERIENCE & EDUCATION**
- **High School diploma and/or**:

- **1+ years of relevant experience**:

- **Post-Secondary or Undergraduate degree (in related field) preferred**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

  • (Can) Cashier

    2 months ago

    Parry Sound, Canada Walmart Full time

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...

  • Customer Experience Associate

    2 months ago

    Parry Sound, Canada Scotiabank Full time

    Requisition ID: 201909 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    3 months ago

    Parry Sound, Canada Scotiabank Full time

       Requisition ID: 198455Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...

  • Customer Service Desk Associate

    2 months ago

    Parry Sound, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Desk Associate

    2 months ago

    Parry Sound, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Omni Customer Fulfillment Associate

    2 months ago

    Parry Sound, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Lead

    2 months ago

    Parry Sound, Canada Scotiabank Full time

    Requisition ID: 182770 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...

  • Senior Customer Experience Associate

    2 months ago

    Parry Sound, Canada Scotiabank Full time

       Requisition ID: 201581Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Senior Customer Experience Associate

    3 weeks ago

    Parry Sound, Canada Scotiabank Full time

    Requisition ID: 204232 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Omni Customer Fulfillment Associate

    2 months ago

    Parry Sound, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Lead

    3 days ago

    Parry Sound, Canada Scotiabank Full time

    Requisition ID: 204233Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleWhat you'll be doing… Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them...

  • Customer Service/sales Associate

    2 months ago

    Parry Sound, Canada Parry Sound Home Hardware Full time

    **SALES ASSOCIATE** **FULL-TIME** **HOURS: 8:00AM to 6:00PM (Mon - Fri)** **8:00AM to 5:30PM (Sat)** **10:00AM to 4:00PM (Sun)** **JOB DESCRIPTION**: The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions (cash, credit...

  • Customer Service/sales Associate

    2 months ago

    Parry Sound, Canada Parry Sound Home Hardware Full time

    **SALES ASSOCIATE** **FULL-TIME** **HOURS: 8:00AM to 6:00PM (Mon - Fri)** **8:00AM to 5:30PM (Sat)** **10:00AM to 4:00PM (Sun)** **JOB DESCRIPTION**: The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions (cash, credit...

  • Customer Experience Lead

    3 weeks ago

    Parry Sound, Canada Scotiabank Full time

       Requisition ID: 204233Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleWhat you’ll be doing…Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Customer Experience Lead

    3 weeks ago

    Parry Sound, Canada Scotiabank Full time

    Requisition ID: 204233 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you'll be doing… Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...

  • Omni Customer Fulfillment Associate

    2 months ago

    Parry Sound, Canada Walmart Canada Full time

    **Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...

  • Customer Service Manager

    2 months ago

    Parry Sound, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Fashion Associate

    2 months ago

    Parry Sound, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks all fashion merchandise and maintains merchandise standards, including modular and signage integrity, all in a safe and clean environment. This...

  • Consumables Associate

    2 months ago

    Parry Sound, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service champion that contributes to the high-volume, fast-paced flow of merchandise from the backroom to the salesfloor. This Associate will function as part of a team to stock...

  • Omni Customer Fulfillment Associate

    2 months ago

    Parry Sound, Canada Walmart Canada Full time

    **Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...