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Global Technical Power Sports Service Advisor

2 months ago

Sherbrooke, Quebec, Canada BRP Full time
Job Title: Global Technical Power Sports Service Advisor

We are seeking a highly skilled and experienced Technical Service Advisor to join our team at BRP. As a key member of our global support team, you will play a critical role in providing expert technical advice and support to our dealerships and customers worldwide.

Key Responsibilities:
  • Provide technical solutions to dealership technicians and support other departments such as warranty and customer care teams.
  • Guide dealers on best practices related to BRP policy, processes and guidelines.
  • Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries.
  • Represent BRP and build relationships by participating in events.
  • Highlight issues quickly, identify and escalate emerging issues or trends, and represent your sector in order to continuously and proactively improve and optimize our support services.
Requirements:
  • A basic technical degree or any relevant qualification in powersports, automotive, marine or small engine mechanics.
  • At least 2 years of relevant experience in a powersports dealership or within a similar environment with general mechanical knowledge.
  • Strong troubleshooting and diagnostic skills with a thorough understanding of electrical and mechanical theory.
  • The ability to navigate and understand electronic parts catalogues, engineering drawings and bill of materials.
  • Excellent written and verbal communication skills; the ability to articulate thoughts, ideas and technical terminology.
  • The ability to adapt easily to different circumstances, individuals and situations, and work in a multicultural environment.
  • Bilingual (EN/FR).
What We Offer:
  • Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away: winding down is as important as creating the future of recreational products.
  • Pension plan: we want to make sure you'll enjoy retirement; we've got you covered.
  • Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
  • Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

We are committed to fostering a culture that values diversity, inclusion, and belonging. We believe that our differences are what make us stronger and more innovative. If you share our passion for innovation and our commitment to excellence, we encourage you to apply for this exciting opportunity.

At BRP, we are a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. We are headquartered in the Canadian town of Valcourt, Quebec, and operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria. Our workforce is made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.