Senior Manager, Incident Response
4 weeks ago
What is the Opportunity?
The Senior Manager, Incident Management plays a critical role in supporting Royal Bank of Canada's (RBC) responsibility to manage its Duty of Care and Duty of Warn programs for all employees globally. This position is responsible for the design, implementation, and management of a full range of security policies, programs, and resources across the globe, with a focus on continuous improvement and innovation to deliver a "Best in Class" global security program.
Key Responsibilities- Manage RBC's Duty of Care and Duty of Warn for all employees globally.
- Responsible for the intake, triage, and management of security incidents (Robbery, Active Shooter, Kidnap, Hostage & Extortion, Workplace Violence, Aggressive & Abusive individuals) across the organization.
- Provide subject matter expert advice and security and life safety guidance to management at all levels.
- Support the design, implementation, and management of a full range of security policies, programs, and resources across the globe with a focus on continuous improvement and innovation to deliver a "Best in Class" global security program.
- Provide SME oversight of contracted security resources to provide the most cost-effective and world-class program.
- Contribute to security-related communications, promote security awareness, design, and maintain communication channels to facilitate the distribution of time-sensitive security information.
- Support relationships with outside providers who support safety and emergency response.
- Progressive career in corporate security and strong experience managing Duty of Care, Duty to Warn scenarios.
- Delivering Workplace Violence/Conflict Management training.
- Good analytical skills, effective problem-solving abilities, with good judgment and discretion to provide immediate direction in emergency situations globally.
- Ability to work within a flexible working environment that involves a staggered shift structure to support operational hours and 24/7 on-call support on a rotational basis.
- Fluency in both French and English to serve internal stakeholders.
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
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Senior Manager, Incident Response
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob Title: Senior Manager, Incident ManagementJob Summary:The Senior Manager, Incident Management will support RBC's responsibility to manage RBC's Duty of Care and Duty of Warn programs for all employees globally. Additionally, you will support the design, implementation, and management of a full range of security policies, programs, and resources across...
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Senior Manager, Incident Response
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob Title: Senior Manager, Incident ManagementJob Summary:The Senior Manager, Incident Management will support RBC's responsibility to manage RBC's Duty of Care and Duty of Warn programs for all employees globally. Additionally, you will support the design, implementation, and management of a full range of security policies, programs, and resources across...
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