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Operations Coordinator

2 months ago

Winnipeg, Manitoba, Canada Bison Transport Full time

Job Summary:

The Customer Service Assistant (CSA) is a key member of our Operations team at Bison Transport. As a CSA, you will be responsible for coordinating the day-to-day activities of freight movement in a particular region. This role requires strong communication and organizational skills, as well as the ability to learn new computer programs and systems applications.

Key Responsibilities:

  • Enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
  • Update customers on the status of shipments as requested and produce regular reports of status for selected accounts.
  • Ensure shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
  • Build relationships with shippers and consignees to manage appointment scheduling that meets the needs of the customer and our operations.
  • Handle customer inquiries in a pleasant and efficient manner.

Requirements:

  • Prior transportation and/or logistics experience is an asset, but not a requirement.
  • Strong analytical and critical thinking skills.
  • Decision-making and organizational skills.
  • Proven communication and time-management skills.
  • Strong customer service and relationship-building skills.
  • The ability to thrive in a fast-paced, deadline-oriented environment.

About Bison Transport:

We are a leading transportation company with over 50 years of experience. We are committed to providing exceptional customer service and ensuring the safe and reliable movement of freight. Our team is dedicated to supporting our customers and employees in a supportive and inclusive environment.