Business Process Strategist

4 weeks ago


Toronto, Ontario, Canada Capital One Full time
About the Role

We are seeking a highly skilled Business Process Strategist to join our team at Capital One Canada. In this role, you will be responsible for designing and improving business processes, managing risks, and ensuring effective controls are in place.

Job Description

As a Business Process Strategist, you will have the opportunity to work with cross-functional teams to develop and implement process improvements. Your responsibilities will include:

  • Leading a small team of associates and inspiring them to excel in process performance
  • Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks, and improving effectiveness of controls
  • Evaluating the health of our processes through monitoring KPIs and sharing insights and risk mitigation plans with senior leaders and accountable executives
  • Applying various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify root causes of issues, and manage risk
  • Leading stakeholder engagement efforts and utilizing exceptional communication, teamwork, and influence skills to foster team alignment and drive process success
Requirements

To be successful in this role, you will need:

  • Bachelor's degree
  • At least 5 years of experience working in process management, risk management, continuous improvement, or project management roles
  • At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
  • At least 2 years of experience leading a team
Preferred Qualifications

We prefer candidates with:

  • Experience using Lean & Six Sigma tools & methodology
  • Experience working in the Financial Industry
  • Experience working in an Agile workplace environment
  • Experience in basic coding and/or data visualization (e.g. SQL, Tableau)
Salary and Benefits

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience. You will also receive a comprehensive benefits package, including health and fitness center discounts, training and professional development programs, and more.

Please note that we may use your information for automated decision making. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.



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