Customer Experience Ambassador
3 weeks ago
Guardteck Security is seeking a dynamic and customer-focused individual to join our team as a Guest Services Representative at the Bay Centre in Victoria, BC.
About the Role:This part-time, seasonal position involves ensuring every customer interaction is carried out in a professional, courteous, and efficient manner. As a Guest Services Representative, you will be the face of the Bay Centre, providing an authentic and engaging experience for visitors and the local community.
Key Responsibilities:- Maintain a thorough knowledge of the shopping center's services, amenities, and facilities.
- Proactively seek opportunities to create memorable customer interactions and provide excellent service at the Guest Services desk and remote kiosk.
- Sell the Bay Centre by actively promoting retailer product or service offerings.
- Interact with shoppers and retailers in a courteous and efficient manner.
- Sell shopping center gift cards, balance sales to transactions, and assist guests and retailers with gift card transactions.
- Project a positive attitude over the telephone, in person, and online.
- Develop and maintain strong relationships with retailers and educate them about the center's services.
- Assist guests by providing directions, information, and performing other center-specific services.
- Maintain store knowledge about merchandise, price points, sales, or special events to offer gift or store suggestions based on the shopper's needs.
- Conduct all service functions of the Customer Relations/Guest Services location.
- Assist the marketing team with the execution of promotions, sales incentives, seasonal campaigns, and on-site activations relating to Guest Services.
- Be aware of the center's Crisis Management Manual and maintain a clear understanding of Guest Services' role and areas of responsibility as outlined in the plan.
- Participate in special projects and assume other duties and responsibilities as assigned.
- Previous customer service experience (concierge, tourism, or street team experience is preferred).
- Sales experience (transaction management and cash management).
- Positive attitude and a strong desire to provide excellent customer service.
- Effective communication skills with shoppers, retailers, center management, service providers, and all shopping center personnel.
- Ability to work in a fast-paced environment, multitask, and maintain a high level of professionalism.
- Ability to work independently.
- Strong written and oral communication skills, multilingual skills a plus.
- Conflict resolution/management skills.
- Friendly, approachable, proactive, and solution-focused.
- Computer skills (Word, Excel, Chrome).
- Flexible availability.
- High school education.
Guardteck Security is an equal opportunities employer. We welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
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Victoria, British Columbia, Canada Guardteck Full time### Job Title: Guest Services Representative#### Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the Bay Centre in Victoria, BC. As a Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service,...
