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Industrial Operations Director

3 weeks ago

Timmins, Ontario, Canada Grainger Full time

At Grainger, we're committed to serving over 4.5 million customers worldwide with innovative products and technology.

Company Overview:

Grainger is a leading industrial distributor with operations in North America, Japan, and the United Kingdom. Our company has been dedicated to providing value for our customers, fostering a culture of growth for our team members, and driving strong financial results for over 100 years.

Job Title: Industrial Operations Director

This role will play a critical part in leading a team and being accountable for all on-site services within a specific geography or customer. The incumbent will also be responsible for executing on-site services activities through demonstrated leadership in talent excellence, customer service, sales growth, and cost to serve.

Main Responsibilities:

  • Manage a team of 10 to 15 Onsite Service Representatives/Specialists across a large and remote geography who maintain inventory at customer sites.
  • Partner with Sales, DC, Branch, and transportation networks to further profitability, growth, and operational targets for organizational goals.
  • Implement a leader plan that includes assessing and prioritizing, coaching, training, and hiring top talent.
  • Promote strong team member engagement and support team member development.
  • Participate in development and continuous improvement projects, tasks, and training to support the growth of the channel, Center of Excellence partnerships, and organization.

Financial Performance/Resource Management:

  • Manage optimization and operation of customer programs for efficiency and profitability across the team member territory within the assigned region.
  • Manage the resources required for new customer installations to be on time and within budget.
  • Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
  • Ensure the right solutions and resources are being offered/deployed to customers.
  • Ensure optimal customer survey satisfaction levels.

Business Partnerships to Influence Growth:

  • Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers' business pressures and goals.
  • Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels.

Estimated Salary Range: $80,000 - $120,000 per annum, depending on experience and qualifications.

Requirements:

  • An associate's degree or equivalent experience.
  • 5+ years of retail, manufacturing, or industrial business experience.
  • 2+ years of supervising and managing people in a KPI-driven environment with an emphasis on training and development.
  • Extensive travel is required (50%+) to various customer sites throughout the territory.
  • Experience in financial accountability.
  • Experience leading in a matrixed environment.
  • Experience building and working effectively within different teams.
  • Strength in process improvement, ownership, and control, and project management.
  • Experience leading and working towards goals with a remote team.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • Background checks and drug screening may be required.