Regulatory Risk Management Specialist
3 weeks ago
Principal Associate, Process Management
We're a leading credit card company dedicated to providing innovative digital solutions that meet our customers' needs. As a Process Manager at Capital One Canada, you'll work with cross-functional teams to develop and improve processes that ensure customer satisfaction, regulatory compliance, and continuous improvement.
Key Responsibilities:
- Manage and improve processes to ensure customer satisfaction and regulatory compliance.
- Identify and mitigate risks, and lead issue resolution when breakdowns occur.
- Establish practices to manage day-to-day activities related to processes.
- Monitor Key Results and share performance insights with stakeholders.
Requirements:
- Bachelor's degree
- At least 4 years of experience working in process management or related fields.
- Experience in basic coding and/or data visualization (e.g. SQL, Tableau)
- Experience working in an Agile workplace environment.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
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