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Restaurant Operations Manager

2 months ago

Ajax, Ontario, Canada 14706650 Canada Inc. Full time
Job Summary

We are seeking a highly skilled Restaurant Manager - Business Operations to join our team at 14706650 Canada Inc. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Budgeting and Financial Management
    • Develop and manage budgets to determine costs of food, ingredients, alcohol, kitchen, and cleaning supplies.
    • Monitor and analyze financial reports to identify areas for improvement.
  • Operations Management
    • Evaluate and optimize daily operations to ensure efficiency and productivity.
    • Modify food preparation methods and menu prices according to business needs.
    • Plan and organize daily operations, including staff scheduling and inventory management.
  • Staff Management
    • Recruit, train, and develop a high-performing team of staff members.
    • Monitor and evaluate staff performance, providing constructive feedback and coaching.
  • Customer Service
    • Ensure exceptional customer service, addressing complaints and concerns in a timely and professional manner.
    • Develop and implement customer service strategies to drive loyalty and retention.
  • Marketing and Sales
    • Participate in marketing plans and implementation, including social media and advertising campaigns.
    • Negotiate with clients for catering or use of facilities.
  • Health and Safety
    • Ensure compliance with health and safety regulations, maintaining a safe and healthy work environment.
  • Reporting and Analysis
    • Prepare and present regular reports to management, including financial, operational, and customer service metrics.
Requirements
  • 1-2 years of experience in restaurant management or a related field.
  • Strong leadership and communication skills.
  • Ability to analyze financial data and make informed business decisions.
  • Excellent customer service and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Working Conditions
  • 30-40 hours per week.
  • Permanent position.
  • English language required.