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Business Analyst

2 months ago

Montreal, Quebec, Canada Optimum General Inc. Full time
Optimum General Inc. / Job Title: Business Analyst

We are seeking a highly skilled Business Analyst to join our team at Optimum General Inc. in Montreal. The successful candidate will provide a primary advisory role to the operations and IT teams, ensuring alignment between business needs and implemented solutions.

Key Responsibilities:

  • Support and Technology Evolution:
    • Participate in regular meetings with the U.S. and Canadian operations teams to prioritize support requests, communicate the progress of work in progress, and plan deliveries.
    • Coordinate between the operations teams and the IT development team to ensure that business needs are well-expressed, understood, and handled in an optimal manner.
    • Document requests and track the progress of requisitions using JIRA tickets.
    • Analyze and report anomalies to the development team.
    • Inform users of the potential impacts of changes on operations.
  • Quickly Address Issues:
    • Address all issues raised following a production launch and ensure patches are deployed quickly.
    • Keep all stakeholders informed.
  • Development of Major Projects:
    • Read the IT team's analysis documents and participate in meetings with stakeholders to become familiar with current projects.
    • Assist the IT Director in writing test scenarios for the IT team and execute the acceptance tests assigned.
    • Write technical procedures for the in-house DAVE system and keep them up to date.
    • Participate in the preparation of technical training, as required.
    • Manage the inventory of IT equipment and the logistics of sending and retrieving equipment to employees.
    • Open tickets at the help desk and follow up on user requests.

Requirements/Skills:

  • Bachelor's degree in business administration or management or a relevant field and a combination of education and experience relevant to the function.
  • Good knowledge of our in-house DAVE system is an asset.
  • A minimum of 4 years of relevant experience.
  • Experience in insurance and/or reinsurance.
  • Intermediate knowledge of the Office suite, particularly Excel.
  • Intermediate knowledge of SQL is an asset.
  • LOMA designation(s) are an asset.

Ease of Communication: Ease of communication in French and English, spoken and written.

Rigor and Attention to Detail: Rigor and attention to detail are essential for this role.

Sense of Responsibility and Autonomy: The ability to work with autonomy and a sense of responsibility is required.

Understanding of Business Processes: Understanding the essentials of our business processes is crucial.

Ability to Identify Client Needs: The ability to identify the needs of different internal clients is essential.