Customer Service Representative

2 weeks ago


Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full time
About the Role:

As a Direct Order Customer Experience Specialist at Sharp Electronics of Canada Ltd., you will be the primary point of contact for customers acquiring our products or services. This role requires close collaboration with various departments to minimize delays and ensure exceptional customer satisfaction.

Key Responsibilities:
  • Support multiple teams, including Sales Reps, Leasing, RP Desk, Finance, Warehouse, and Dealers.
  • Manage orders from processing to allocation and tracking backorders.
  • Coordinate with warehouse prep and shipping of equipment.
  • Work with Service Managers on equipment installation.
  • Arrange for equipment pickup, removal, or relocation.
  • Communicate with dealers on inter-territorial orders.
  • Enter contracts in CRM for service billing.
  • Maintain and update CRM contracts.
  • Audit leasing requirements, price validation, and funding by 3rd party institutions.
  • Process financing options and credit checks.
  • Respond to sales requests and customer inquiries in a timely manner.
  • Assist the Customer Support Desk with contract inquiries.
  • Forward inquiries to the appropriate department when necessary.

Requirements:
  • 1-3 years of experience in a fast-paced sales-driven customer service/administrative role.
  • SAP experience.
  • Strong time management and organizational skills.
  • Ability to prioritize and multitask.
  • Effective communication skills.

Nice to Have:
  • Bi-lingual (French/English) skills in reading, writing, speaking, and understanding.
  • Experience in logistics.
  • CRM experience.
  • SalesForce experience.

Work Environment:
  • Extended periods of sitting.
  • Work in an office environment.


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