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Content Strategist

2 months ago


Montreal, Quebec, Canada Amilia Enterprises Inc Full time
About the Role

We are seeking a highly skilled Content Strategist to join our team at Amilia Enterprises Inc. as a Knowledge and Content Specialist. This is a 10-month contract opportunity that will play a key role in supporting our teams and clients as they learn to use our platform.

Key Responsibilities
  • Develop and maintain high-quality documentation and educational materials for our client-facing Help Center.
  • Collaborate with Product Marketing and Product teams to create accurate, clear, and concise documentation for new and existing features.
  • Test new features to ensure seamless user experience.
  • Prioritize article creation based on important deadlines and maintain a backlog of content.
  • Create tutorial videos using Camtasia to enhance user understanding.
  • Establish and adhere to standards for consistent terminology and naming conventions in partnership with key stakeholders.
  • Translate articles as needed to cater to a diverse user base.
Requirements
  • D.E.C in knowledge management, communications, literature, education, or equivalent.
  • 1-2 years of experience working as a Technical Writer or in Knowledge Management at a SaaS company (an asset).
  • Bilingual with excellent writing and speaking skills in French and English.
  • Experience with copywriting tools such as MS Office, Antidote/LanguageTool.
  • Excellent time management and organizational skills.
  • Passionate about writing and language.
  • Experience with tech tools such as Camtasia, Snagit, and Intercom (an asset).