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Commercial Analytics Manager

2 months ago


Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to excellence in every aspect of our business. We believe in empowering our employees to deliver exceptional guest experiences and creating a culture that values diversity, inclusion, and belonging.

About the Role

We are seeking a highly skilled Commercial Analytics Manager to join our Corporate Commercial Department. As a key member of our team, you will be responsible for leading the Restaurant and Bar analytics roadmap, driving Ancillary revenue growth, and developing data-driven insights to inform business decisions.

Key Responsibilities
  • Develop and execute a comprehensive data and analytics strategy for R&B, aligning initiatives with the broader commercial strategy.
  • Lead the design, implementation, and maintenance of analytics solutions/products, ensuring timely, accurate, and actionable data for stakeholders.
  • Collaborate with cross-functional teams to integrate analytics into broader business processes and foster a culture of data-driven excellence.
  • Develop and track key performance indicators (KPIs) to measure the effectiveness of Commercial initiatives within R&B.
  • Facilitate the successful rollout of the Seamless Reservation Program across all R&B outlets, ensuring accurate and timely reporting on program KPIs.
Requirements
  • University degree in Hospitality, Business, Marketing, or related field preferred.
  • 7+ years' experience in analytics, insights, or marketing and sales, with previous experience in Hospitality an asset.
  • Applied experience in business performance and competitive analysis.
  • Ability to manipulate, analyze, and transform large datasets into clear business insights.
  • Proficient in Python, R, SQL, or other programming languages, with experience in data visualization and dashboarding (Power BI, Tableau).
  • Expert in Microsoft Office software (Word, Excel, PowerPoint, Access).
What We Offer

Four Seasons is committed to providing a world-class employee experience and company culture. As a member of our team, you will have the opportunity to work with a global luxury hotel management company, develop your skills and expertise, and contribute to the success of our business.

This role will be a Hybrid working model, requiring 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario. We are an equal opportunities employer and welcome applications from diverse candidates.