Sales and Service Technician
3 weeks ago
TalentSphere Staffing Solutions is partnering with a leading manufacturer of industrial air filtration products to find a skilled Field Sales Technician. Based in Alberta, this individual will cover an extensive territory in Alberta and BC.
Job SummaryThis role involves providing technical support and service to customers after the sale of products. You will coordinate with contractors for large-scale installations, retrofits, and services related to industrial ventilation systems. Your strong understanding of products and applications in source capture exhaust and filtration equipment / exhaust fans and dust collectors will be essential in solving problems and communicating effectively with clients.
Responsibilities- Sales and Service Promotion
- Actively promote the sale of replacement parts, recommended spare parts, and preventative maintenance services to customers.
- Identify and Address Equipment Issues
- Develop the ability to troubleshoot equipment issues and perform repairs where possible, or escalate issues to the appropriate team member for swift resolution.
- Assist in Manufacturing Problem Solving
- Contribute to identifying and resolving challenges in the production process.
- Field Service and Maintenance
- Perform onsite tasks such as preventative maintenance, assembly, and repairs. Collaborate with contractors for large-scale installations, retrofits, and services related to industrial ventilation systems.
- Service Reporting
- Provide detailed reports after each service, including descriptions of tasks completed, parts used, time spent, travel distance, customer interactions, and purchase order details to ensure prompt invoicing.
- Emergency Service Support
- Assist customers with urgent service requests when equipment is down, including providing estimates, coordinating parts delivery, and ensuring quick resolution.
- Customer Complaint Coordination
- Help manage customer complaints by working with the appropriate department to resolve issues fairly and quickly.
- Airflow Measurements and System Balancing
- Learn to measure airflow and make adjustments to ensure the system is working according to design specifications. Training will be provided to develop these skills.
This position comes with a competitive compensation package, including a salary of approximately $80,000 - $100,000 per year, depending on experience, plus commissions, pension plan, and comprehensive benefits. The successful candidate will also have access to ongoing training and professional development opportunities.
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