London Hotel Rooms Operations Manager Position
3 days ago
We are seeking a highly skilled and experienced Rooms Manager to join our team at Residence Inn London. In this dynamic role, you will be responsible for overseeing the daily operations of our hotel rooms, ensuring exceptional guest experiences, and leading a high-performing team.
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service. If you are a motivated and results-driven professional with experience in hotel management, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Develop and implement effective policies and procedures for room operations, ensuring seamless guest experiences and maximizing revenue potential.
- Recruit, train, and supervise a team of staff members, fostering a positive and productive work environment.
- Conduct performance reviews, provide coaching and feedback, and drive continuous improvement within the team.
- Negotiate with suppliers to secure materials and supplies, optimizing costs and enhancing quality.
- Manage front desk duties, respond to guest inquiries, and resolve issues promptly and professionally.
- Prepare budgets, monitor revenues and expenses, and analyze data to inform business decisions.
- Develop and execute marketing plans, promoting our hotel's unique offerings and driving occupancy rates.
- Maintain accurate records, reports, and statistics, ensuring compliance with regulatory requirements.
- Minimum 2 years of experience in hotel management, preferably in a similar role or related industry.
- Demonstrated leadership skills, with experience in supervising teams and driving results.
- Excellent communication, interpersonal, and problem-solving skills.
- Able to work effectively in a fast-paced environment, managing multiple priorities and deadlines.
- Proficient in MS Office, including Word, Excel, and PowerPoint, and ability to learn new software applications quickly.
- Familiarity with PeopleSoft and other hotel management systems an asset.
- Certifications such as CHA or CMM may be beneficial.
The successful candidate will receive a competitive salary range of $60,000 - $80,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including dental plan, disability benefits, health care plan, paramedical services coverage, vision care benefits, life insurance, and night shift premium. Additionally, our hotel offers free parking, on-site amenities, team building opportunities, and a wellness program.
What We OfferAt Residence Inn London, we value diversity, equity, and inclusion. We strive to create a welcoming and inclusive work environment for all employees, regardless of their background, culture, or identity. Our hotel participates in programs that support newcomers and refugees, Indigenous people, and visible minorities, recognizing the importance of diversity in driving innovation and success.
If you are passionate about delivering exceptional guest experiences and leading a high-performing team, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to us today.
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