Customer Service Representative

3 weeks ago

Ottawa, Ontario, Canada GAT Airline Ground Support Full time

Customer Service Representative

Ottawa, ON, Canada

Job Summary

As a customer service representative, you will be the first point of contact for passengers at the airport. This role involves checking in and ticketing passengers, escorting them to and from aircraft, and resolving customer complaints in a professional and courteous manner.

Responsibilities:

  • Greet and assist customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Announce incoming and outbound flights.
  • Handle credit card and personal check transactions with accuracy and account for all collections.
  • Accept and process checked baggage weighing up to 100 lbs.
  • Operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors.
  • Use airline computer systems to provide flight information, ticketing, and boarding documents.
  • Stand and work in one location for up to four hours at a time.
  • Escort unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:

  • Must be at least 18 years of age.
  • Must have a high school diploma, GED, or equivalent work experience.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time.
  • Good communication skills and a friendly, outgoing personality.
  • Entry-level computer skills.
  • Occasionally lift bags or items weighing between 50 and 70 pounds.
  • Pass an extensive post-offer pre-employment background check.
  • Must be able to work nights, weekends, and holidays.

Other details

  • Job Family CUS
  • Job Function CUS - Customer Service
  • Pay Type Hourly
  • Hiring Rate $17.30
  • Ottawa, ON, Canada

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