Customer Service Representative

3 weeks ago

Hamilton, Ontario, Canada City of Hamilton Full time
Job Summary

The Customer Care Representative is responsible for delivering exceptional customer service to applicants and existing customers of the City of Hamilton's Transit program. This includes providing information and orientation on Transit programs, policies, and services, as well as responding to customer contacts and maintaining customer records.

Key Responsibilities
  • Provide information and general orientation to program applicants and existing customers
  • Respond to customer contacts and maintain customer records
  • Assist with education and customer outreach projects in the community
  • Interact with customers to gather and record feedback on HSR or ATS services
  • Support the Supervisor as requested with on-the-job training to new and temporary employees
Qualifications
  • Demonstrated experience in a customer service capacity
  • Excellent customer service skills with a demonstrated ability to display tact and professionalism
  • Understanding of provincial and federal legislation governing privacy, consent, and personal information
  • Strong empathy for, and understanding of the needs of, persons with disabilities, youth, newcomers, and older adults
  • Effective verbal, listening, and written communication skills

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