Ocean Freight Coordinator

2 months ago


Richmond, British Columbia, Canada Expeditors Full time

Job Summary

Expeditors is seeking a highly skilled Ocean Import Agent to join our team. As an Ocean Import Agent, you will play a critical role in ensuring the smooth and timely flow of freight processes.

Key Responsibilities

  • Ensure accurate and timely data entry into our operational system
  • Track and trace ocean shipments through the transportation cycle
  • Ensure documents are timely sent and arrival notices communicated to overseas and customers
  • Ensure accurate and timely client and vendors billing
  • Interact with customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintaining good relationships with suppliers (Ocean carriers, trucking companies and others involved)
  • Meet compliance at all times to regulations internal and external in accordance with government regulations
  • Understand department process flow, and look for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the SOPs
  • Meet KPI standards in accordance with the Company's procedures
  • Oversee communications, timely responses to mails and requests (internal and external)

Requirements

  • Customer Service Experience
  • Operations/Industry knowledge preferred but not required
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Proven analytical skills
  • Good computer skills (Excel, Word)

Compensation

Salary range: $40,000-$50,000



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