Service Manager Kitchener, ON

4 weeks ago


Kitchener, Ontario, Canada BearCom Full time

About BearCom:

  • Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
  • 40+ Years Industry-Leading Experience
  • Partnerships with Motorola, JVC Kenwood, Avigilon, +More
  • 75+ Branches Across North America

The Service Manager will oversee a team of technicians and installers, interacting with customers, vendors, and senior management. This role requires strong interpersonal skills, program management expertise, and leadership abilities.

Responsibilities:

  • Direct technical and service programs from inception to completion
  • Participate in customer site walks to determine system design and network requirements
  • Work with Motorola Service team members and customers to secure service contracts
  • Coordinate recruitment and hiring of technical staff
  • Assign training programs, deliver performance assessments, and manage personnel actions
  • Participate in contract negotiations

Preferred Qualifications:

  • 5+ years of experience in technical/service management in the wireless industry
  • Leadership experience
  • Experience in developing new business opportunities through customer interface and requirements gathering
  • Knowledge of vendor resources
  • Management of Sales Engineers and complex project implementations

Benefits:

BearCom invests in employee development, offering extensive on-the-job training and professional certification coverage. You'll also receive:

  • Competitive Compensation
  • Medical, Dental, and Vision Insurance
  • Virtual Healthcare
  • Long-Term Disability Insurance
  • Employee and Dependent Life Insurance
  • Paid Vacation & Time Off
  • Company Matched RRSP Plan
  • Employee Referral Bonus
  • Tuition Reimbursement
  • On-site parking
  • Company Recognition Program

BearCom is an equal-opportunity workplace, committed to diversity and inclusion.



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