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Store Leadership Position

2 months ago

Toronto, Ontario, Canada Retailors Full time
Job Summary:

As a key member of our Retailors team, the Store Leadership Position is responsible for driving sales growth, delivering exceptional customer experiences, and maintaining a safe and compliant store environment. The ideal candidate will be a natural leader, able to motivate and coach others to achieve high levels of success and accountability.

Essential Duties and Responsibilities:
  • Perform all store management functions in the absence of the Head Coach (Store Manager).
  • Monitor daily operational procedures and ensure the successful operation of the store on the sales floor.
  • Model and supervise efficiencies and best practices.
  • Assist the team in ensuring sales goals and key metrics are met: Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, Staffing.
  • Ensure compliance in Loss Prevention and Health and Safety measures and hold teams accountable.
  • Communicate and execute action plans to team members on upcoming projects, targets, priorities, company initiatives, events, promotions or any other store initiatives as communicated by senior leadership.
  • Ensure delivery of high-level customer service by being knowledgeable on all products offered.
  • Provide consistent coaching on sales, product and training in order to ensure the highest level of customer service and sales.
  • Ensure sales results, goals and individual accountability are communicated to team members; hold team members accountable to achieve individual and team objectives.
  • Role model and empower team to provide a customer-first experience that promotes a sales and service culture.
  • Conduct coaching sessions with team members to ensure performance expectations are met.
  • Ensure that the floor is stocked and merchandised to company standard.
  • Hold team members accountable for compliance to all company policies and procedures.
  • Role model 100% compliance to all Health and Safety, Harassment and Loss Prevention regulations, policies, and procedures.
  • Analyze sales reports to identify sales opportunities.
  • Support Management in the delivery of on-going training and follow up as required.
  • Support the recruitment of team members as needed, including pre-screens and interviews.
  • Review and update the Break Room Communication Board.
  • Open and close the store following established procedure.
  • Undertake all other relevant duties as required to ensure the store runs smoothly, efficiently and to expected standard in all areas.
Minimum Qualifications:
  • Minimum of 2 years experience in a retail leadership role.
  • Ability to motivate, train, and coach others to a higher level of success and accountability.
  • Proficient in Microsoft Office products and retail business systems.
  • Ability to work weekends, evenings and holidays as needed.