Digital Transformation Lead

1 week ago

Canada Altis Recruitment Full time
Customer Engagement Manager

We are seeking a highly skilled Customer Engagement Manager to lead our team of technical experts in automating data annotation and human evaluation workflows using Large Language Models (LLMs). As a remote position, this role is ideal for candidates residing in Canada.

About the Role:
The successful candidate will act as the primary point of contact between clients, stakeholders, and internal teams, ensuring smooth collaboration and effective communication. This involves working directly with clients and stakeholders to define problem statements, refine project goals, and determine the best path forward for automation.

Key Responsibilities:
• Craft detailed project plans, set clear milestones, and ensure timely delivery of results while keeping all stakeholders informed.
• Guide the team in the technical execution of projects, ensuring approaches are scalable and aligned with overall objectives.
• Ensure generated results meet accuracy benchmarks against the gold standard.
• Collaborate with the team to continuously improve processes based on feedback and performance metrics.
• Report on project status and results, providing actionable insights to both technical and non-technical stakeholders.

Requirements:
To be successful in this role, you will require:
• Solid understanding of Large Language Models (LLMs) and prompt engineering.
• Proven experience in managing technical teams, ideally in AI, machine learning, or similar fields.
• Minimum of 2 years of hands-on experience managing technical projects.
• Strong communication skills, with the ability to bridge the gap between technical and non-technical stakeholders.
• Ability to think strategically, anticipate challenges, and proactively drive project success.
• Experience in business analysis and project management, with an understanding of both technical and business needs.
• Ability to manage multiple priorities and drive results under tight deadlines.
• Strong writing and communication skills.
• Appreciation for issues of diversity, equity, and inclusion in AI systems and data annotation practices.

Preferred Skills and Experience:
While not required, it would be beneficial if you had experience in:
• AI/ML project management, especially related to automation and data labeling.
• Familiarity with AI platforms and APIs, such as OpenAI and Hugging Face.
• Knowledge of data annotation workflows and the challenges associated with scaling human-in-the-loop systems.
• Prior experience working directly with clients, particularly in a constructive advisory role.
• Familiarity with containerization and model deployment.
• Experience using tools such as TensorFlow, PyTorch, and other relevant AI/ML tools in NLU contexts.

What We Offer:
In exchange for your skills and experience, we offer a competitive salary range of $35.50+ per hour, paid annually, and a comprehensive benefits package including health insurance, retirement savings plan, and generous paid time off.

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