Tech Services Engineer/Technologist

2 days ago

Calgary, Alberta, Canada NCS Multistage Full time

Job Title – Technical Services Specialist

Department – Technical Services

Reports to – Regional Technical Services Manager, Canada

Job Summary

The Technical Services Specialist is primarily responsible for creating an atmosphere to educate, train, develop, and motivate through supervision and mentorship. They will lead by example, always following company policies and procedures, and projecting integrity. They will maximize sales and profits by providing unmatched service to our clients.

Key Areas of Responsibility

  • Champion new products and technologies through development, field testing, and performance data studies
  • Liaison with Product Line and Engineering on field design and modifications
  • Provide technical support to the Sales and Business Development team
  • Communicate with Sales and Operations to enhance customer support
  • Take lead on assigned NCR investigations
  • Ensure proper NCR processes are completed and reviewed with the customer when necessary
  • Ensure internal communication of NCR results to Product Line, Engineering, Sales, and Operations
  • Take lead on assigned projects with objectives including product performance improvements, NCS processes improvements, and product cost reduction opportunities
  • Interface with clients/field service personnel directly if problem jobs occur
  • Run/start jobs if field personnel are not available
  • Prepare 3rd party software modeling reports for Sales, Customers, and Operations
  • Prepare Technical Sheets for Sales and Operations utilizing NCS developed applications
  • Help to promote safe work practices and higher standards of performance
  • Support and uphold HS&E policies and procedures of NCS and the customer
  • Align individual goals with NCS's corporate goals, while adhering to and promoting the NCS Promise
  • Participate in Personal Development for Success (PDS)
  • Other duties, relevant to the position, shall be assigned as required

Knowledge, Skills & Abilities

  • BS Degree in Engineering from an accredited College or University or Certified Engineering Technologist; required
  • Petroleum industry related experience in oil and gas completions and/or drilling, including coiled tubing, fracturing, or downhole tool operations; asset
  • Proficient with Microsoft Office Suites
  • Work with other teams, and exhibit effective communication
  • Self-motivated with excellent organizational and time management skills
  • Excellent judgement, high level of efficiency & work ethic
  • Ability to handle multiple priorities simultaneously, manage priorities
  • Ability to handle stressful situations
  • Ability to perform job responsibilities in all weather conditions
  • Perform physical labor when necessary, in addition to standing or traveling for long periods of time
  • Ability to move or lift 25lbs – 50lbs

Additional Information

  • Status: Overtime Exempt
  • Employment Classification: Full-time, Regular
  • Work Schedule: Field Rotation is 10 days on, 4 days off AND Office Rotation is 5 days on, 2 days off, on call 24/7 for technical reference
  • Special Equipment: Truck, Cell Phone & Laptop
  • Travel: Domestic and international travel to various field and office locations required
  • Eligibility: Field Compensation Rates
  • Criminal background check required for all positions
  • Safety sensitive positions will require additional pre-employment testing

Core Competencies

  • Teamwork/Collaboration - Able to work cooperatively with other individuals
  • Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
  • Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
  • Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
  • Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
  • Continuous Improvement - Ongoing improvement of products, services or processes through incremental & breakthrough improvements
  • Accountability - Obligation or willingness to be answerable for an outcome

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