Field Service Representative

1 week ago

Montreal, Quebec, Canada CSA Group Full time

Job Title: Field Service Representative

Job Summary:

To ensure the integrity of the CSA registered Mark, we are seeking a Field Service Representative to conduct factory inspections and safeguard ongoing conformity of products bearing the CSA Mark.

Responsibilities:

  • Conducts factory inspections at CSA authorized factories, selects representative product samples to audit, and determines if samples comply with all applicable standards and certification reports.
  • Prepares Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
  • Maintains contact with clients by following up, providing information, and responding to inquiries, and keeps current on new services available and communicates these to clients as necessary.

Education and Experience:

  • Bachelor's Degree in Engineering with 0 years of experience; or related Sciences with 1-2 years of industry-related experience; or Engineering Technology or Associates Degree, with 2-3 years experience; or Licensed Journeyman Discipline; or related technical field with 5-7 years experience.
  • Strong interpersonal skills, self-starter, good decision-making skills, and organizational skills.
  • Strong conflict resolution skills to handle difficult situations.
  • Able to read and interpret engineering drawings and test data as required to complete assigned duties.
  • Computer skills (word processing, e-mail).
  • Usage of calibrated measurement instruments, high voltage test equipment, hand tools.
  • Ability to manage multiple inspection files and changing schedules and deadlines with supervision.
  • Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections.

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