Field Service Representative
1 week ago
Job Title: Field Service Representative
Job Summary:
To ensure the integrity of the CSA registered Mark, we are seeking a Field Service Representative to conduct factory inspections and safeguard ongoing conformity of products bearing the CSA Mark.
Responsibilities:
- Conducts factory inspections at CSA authorized factories, selects representative product samples to audit, and determines if samples comply with all applicable standards and certification reports.
- Prepares Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
- Maintains contact with clients by following up, providing information, and responding to inquiries, and keeps current on new services available and communicates these to clients as necessary.
Education and Experience:
- Bachelor's Degree in Engineering with 0 years of experience; or related Sciences with 1-2 years of industry-related experience; or Engineering Technology or Associates Degree, with 2-3 years experience; or Licensed Journeyman Discipline; or related technical field with 5-7 years experience.
- Strong interpersonal skills, self-starter, good decision-making skills, and organizational skills.
- Strong conflict resolution skills to handle difficult situations.
- Able to read and interpret engineering drawings and test data as required to complete assigned duties.
- Computer skills (word processing, e-mail).
- Usage of calibrated measurement instruments, high voltage test equipment, hand tools.
- Ability to manage multiple inspection files and changing schedules and deadlines with supervision.
- Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections.
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