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Clinical Support Specialist
2 months ago
Job Summary
Vancouver Coastal Health is seeking a skilled Clinical Support Specialist to join our team at the Health Connection Clinic in North Vancouver, BC.
Key Responsibilities
- Establish a supportive presence that promotes trauma-informed interventions, practices, and clinical services that cultivate safety and respect within a multi-use/occupant community health centre and/or clinic setting.
- Provide assistance to clients with acute, chronic, and palliative care needs and/or their caregivers by liaising with the clinician and community services and supporting the interdisciplinary team during the client care planning process.
- Act as a member of the on-shift response team for the site's fire, safety, and security functions and intervene to fire, safety, and security-related complaints and hazards, including non-clinical emergencies and aggression, and mitigate identified risks to the healthcare team.
Qualifications
Education & Experience
- Diploma in Community Social Service and one (1) year's recent, related experience or an equivalent combination of education, training, and experience.
- Basic Security Training level 1 and 2 Certificate.
Knowledge & Abilities
- Knowledge and experience in Trauma-Informed Practice, Harm Reduction, and Recovery-Oriented Care.
- Knowledge of Appreciative Inquiry.
- Broad knowledge of mental health and substance use issues and treatment.
- Demonstrated knowledge of Indigenous Cultural Safety.
- Able to develop interventions and care plans that are strength-based and client-centered.
- Demonstrated expertise in workplace violence prevention, including personal safety techniques, and team control technique.
- Knowledge of community, social, and health resources.
- Ability to establish/maintain satisfactory work relationships with the public and other staff to deal tactfully and effectively with co-workers, public, and staff from other agencies, to maintain confidentiality, and to communicate effectively, both verbally and in writing.
- Demonstrates ability to work with a culturally diverse population.
- Ability to work independently and in cooperation with others.
- Demonstrated exceptional customer service and communication skills.
- Demonstrated knowledge of general office procedures.
- Physical ability to carry out the duties of the position.
Why Join Vancouver Coastal Health?
Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.
Benefits
- Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
- Grow your career with employer-paid training and leadership development opportunities.
- Wellness supports, including counselling, critical incident, and innovative wellness services are available to employees and their immediate families.
- Award-winning recognition programs to honour staff, medical staff, and volunteers.
- Access to exclusive discount offers and deals for VCH staff.
Equity, Diversity, and Inclusion
We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.
