Concierge

7 days ago

Toronto, Ontario, Canada Shannex Incorporated Full time
About the Opportunity

We are seeking a skilled and compassionate Concierge to join our team at Parkland on Eglinton West in Etobicoke, Ontario. As a Concierge, you will play a vital role in ensuring the exceptional experience of our residents and their families.

Key Responsibilities
  • Manage resident relations and provide outstanding service to all residents and visitors
  • Communicate effectively with residents, guests, and employees in a professional manner
  • Anticipate and respond to resident issues/situations promptly and take appropriate action to resolve concerns
  • Display knowledge of all services, facilities, and features of Parkland and promote them to residents as needed
  • Maintain a visible and accessible profile
  • Provide information and respond to inquiries from residents, visitors, and staff, referring to appropriate personnel as necessary
  • Coordinate taxi and courtesy shuttle bookings for residents and communicate with Chauffeur and Door Attendant
  • Provide exceptional customer service to all residents and support other departments, including dining, sales, maintenance, housekeeping, and chauffer
  • Receive incoming packages/deliveries to the facility
  • Assist residents and families with luggage, parcels, and arrange carts/dollies as needed
  • Maintain access control to the building and manage the main entrance in cooperation with the Door Attendant
  • Responsible for overall resident satisfaction and necessary follow-up to any service concerns
  • Promote a safety culture by continuously working safely, identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely, and completing safety education
  • Committed to adhering to all of Parkland's Standards of Conduct and policies and procedures
  • Demonstrate exceptional customer service and communication skills
About You

We are looking for a candidate who is passionate about working with seniors and has experience in Retirement Living and/or the hospitality industry. You should have a high school education (or GED), an Office Administration/Professional Secretarial diploma or University Degree is preferred, and 1-2 years' experience in a client services or administrative role. You should also have strong customer service skills, a positive attitude, excellent verbal and written skills, and strong computer literacy skills. Availability to work a schedule of flexible hours (days and evenings) and all shifts, including days, weekends, and holidays, is required. Advanced proficiency in the English language is required, and proficiency in other languages is considered an asset.

About Us

Shannex Incorporated is a trusted provider of senior accommodations, services, and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

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