Patient Support Coordinator

2 weeks ago

Vancouver, British Columbia, Canada CB Canada Full time
Make a Difference in Patients' Lives

AmerisourceBergen is a leading global healthcare company that is patient-focused and dedicated to making a difference. As a Patient Support Coordinator, you will be part of a collaborative culture that is innovative and committed to creating healthier futures.

Key Responsibilities:
  • Manage assigned projects and cases, adhering to company processes.
  • Provide telephone support to patients, healthcare professionals, and funding bodies, focusing on funding and access issues, compliance programs, and case-management protocols.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
  • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
  • Document each activity in program-specific databases.
  • Participate in ongoing refresher training and specialized training courses for specific products or programs.
  • Provide feedback on current protocols, databases, processes, and inter-departmental relationships.
  • Communicate clearly with managers, pods, and program-trained colleagues regarding case management during foreseen absences.
  • Contribute to the training process of new caseworkers, including shadowing and call monitoring.
  • Report all adverse events to assigned units/departments.
Requirements:
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
  • A minimum of one year of experience in customer service.
  • Bilingual (French/English).
  • Ability to multitask.
  • Attention to detail.
  • Strong problem-solving skills.
  • Experience in the medical and pharmaceutical field is an asset.
  • Working knowledge of Word, Excel, and Outlook.
What AmerisourceBergen Offers:

We offer competitive total rewards compensation, including comprehensive benefit programs that meet the diverse needs of our associate population. Our commitment to our associates includes benefit programs that are balanced, diverse, and designed to meet the various needs across our associate population.

Schedule:

Full-time.

Affiliated Companies:

Innomar Strategies.

Equal Employment Opportunity:

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

COVID-19 Vaccine Policy:

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

Accessibility Policy:

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment, and hiring processes and during employment.

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