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Director of Resilience

1 week ago

Waterloo, Ontario, Canada Manulife Financial Full time
Job Description

The Director, Operational Resilience will be responsible for representing Canada Operations in the execution of the core components of its OFSI Framework. The successful candidate will have solid knowledge and experience of Manulife's Operations in areas such as Insurance, Affinity, Group Benefits Plan Sponsor Services, Contact Centres, Project Management, and business risk management.

This role requires a highly motivated, self-driven professional with strong facilitation, collaboration, interviewing, influencing skills and close collaboration with business and functional areas subject matter experts and other stakeholders including Global ORM, Global Technology, Legal, Finance, HR, and Compliance.

The primary responsibilities of this role include:

  1. Executing core elements of E-21 Operational Resilience Framework
  2. Critical Operations Identification, Assessment and Improvements
  3. Leading analysis of Critical Operations including defining scope of Critical Operations, impact tolerance, end-to-end mapping of assets required for running of Critical Operations (people, location, technology, process, 3rd party), identify material point of failure, develop action plan to remediate vulnerabilities, and test readiness of Critical Operations through severe but plausible scenarios.
  4. Partnering with Critical Operations owners, Operational Resilience Office, and enabling programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions
  5. Coordination with Global Operations and 2nd Line ORM
  6. Reporting to senior management on Canada Operations progress, challenges and action plans