Customer Service Representative

4 weeks ago


Masset, Canada Executive Aviation Full time

Are you passionate about delivering exceptional customer experiences in the aviation industry?

Executive Aviation is seeking a Customer Service Agent to join our team at the Masset Airport (ZMT) in Masset. As a key member of our customer service team, you will be responsible for providing top-notch service to passengers, ensuring a seamless travel experience.

Key Responsibilities:

  • Greet and assist passengers with check-in, baggage handling, and other travel-related needs
  • Follow airline-specific policies and procedures to ensure efficient and safe operations
  • Provide pre-flight grooming and amenities for first-class or priority seating passengers
  • Manage passenger boarding and ensure compliance with airline and airport regulations
  • Collaborate with airline crew and other airport staff to provide exceptional customer service
  • Enforce airline and airport policies and procedures to maintain a safe and secure environment

Requirements:

  • At least 2 years of customer service experience, preferably in the aviation industry
  • Previous airport experience is an asset
  • Flexible availability to work shift work, including early mornings, days, late evenings, weekends, and holidays
  • Strong communication and interpersonal skills

What We Offer:

Executive Aviation is proud to offer competitive wages, fantastic flight benefits, and great EA Travel perks. We're committed to helping our employees grow and reach their career goals.



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