Spa Operations Manager

2 weeks ago


Vancouver, British Columbia, Canada Canvas Hair & Nail Salon Full time
Job Summary

We are seeking an experienced Spa Operations Manager to lead the daily operations of our spa and aesthetic service. As a key member of our team, you will be responsible for planning and controlling budget and inventory, establishing policies and procedures for staff, and supervising a team of 5-10 people.

Key Responsibilities
  • Direct and control daily operations of the spa, ensuring smooth and efficient delivery of services to clients.
  • Evaluate daily operations to identify areas for improvement and implement changes as necessary.
  • Plan and organize daily operations, including staffing, scheduling, and supply management.
  • Establish or implement policies and procedures for staff, ensuring compliance with company standards and regulatory requirements.
  • Plan and control budget and inventory, ensuring effective use of resources and minimizing waste.
  • Hire, train, and supervise staff, providing guidance and support to ensure they meet performance expectations.
  • Address customers' complaints or concerns in a professional and courteous manner.
Requirements
  • Degree in a related field, such as hospitality or business administration, or equivalent experience.
  • 1-2 years of experience in a spa or aesthetic service environment, with a focus on operations management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, clients, and vendors.
  • Strong analytical and problem-solving skills, with the ability to evaluate data and make informed decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Reliable transportation and a valid driver's license.
Compensation

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.

Benefits
  • Bonus structure based on individual and team performance.
  • Free parking available on site.
  • Learning and training opportunities paid by the employer.
  • Team building opportunities and social events.
  • Parking available on site.


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