Customer Service Supervisor
4 weeks ago
Job Summary
Nationwide Life Insurance Group Ltd. is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service department, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and examining and verifying the accuracy of work.
Key Responsibilities
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Requirements
- Education: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 months
Work Environment
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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