Corporate Data Management Director

7 days ago


Toronto, Ontario, Canada Scotiabank Full time
Job Title: Corporate Data Management Director

At Scotiabank, we are seeking a highly skilled Corporate Data Management Director to lead our client lifecycle management efforts. This is a critical role that requires a deep understanding of our clients' needs and a proven ability to develop and implement effective strategies to drive client engagement and retention.

Key Responsibilities:
  • Develop and implement client lifecycle management programs across all jurisdictions
  • Lead the implementation and rollout of client journey mapping initiatives
  • Partner with internal and external stakeholders to design and implement client experience solutions
  • Develop standards and guidelines for client reach strategies
  • Act as an internal coach and thought leader for client lifecycle management programs
  • Collaborate with cross-functional teams to ensure seamless integration and execution of client journey stages
  • Monitor the performance of client lifecycle management processes against established KPIs
  • Drive improvements in client acquisition, referrals, deepening, primacy, and retention using data-driven approaches
Requirements:
  • Master's degree or MBA preferred with 8+ years of relevant experience in financial services
  • Strong understanding of Wealth Management business including Brokerage, Private Banking, Offshore, and Trust offerings
  • Expertise in client experience, engagement, retention, and acquisition
  • Fluency in Spanish is an asset; on-the-ground experience working in Latin America is an asset
  • Exceptional verbal and written communication skills in English and Spanish


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