Senior Director of Customer Success

2 months ago


Toronto, Ontario, Canada GroupBy Full time
About GroupBy

GroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search analytics.

Job Title: Director, Customer Success

We are seeking a seasoned Director, Customer Success to join our team. As a key member of our customer success organization, you will be responsible for managing the success of our client implementations, collaborating with our clients to deliver industry-leading e-commerce solutions, and driving customer satisfaction and retention.

Key Responsibilities:
  • Develop and expand relationships with clients to ensure optimal value from our services
  • Apply a solid understanding of our technology to drive customer success
  • Escalate product gaps or opportunities to the Product Management team
  • Set and exceed customer expectations for project cadence and quality
  • Act as an escalation point post-implementation and work with internal teams to drive resolution
Requirements:
  • 7+ years of experience in customer success and client service delivery
  • Experience working with the e-commerce industry
  • Experience with cloud-based platforms/SaaS
  • Experience working in a technical startup environment
What We Offer:

We offer a hybrid work environment, competitive salary, unlimited vacation, $500 annual educational budget, and many opportunities for growth and development. We have a strict 'no jerks' allowed policy and only hire good humans.



  • Toronto, Ontario, Canada GroupBy Full time

    About GroupByGroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search...


  • Toronto, Ontario, Canada GroupBy Full time

    About GroupByGroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search...

  • Executive Director

    3 weeks ago


    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorWe are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve organizational...


  • Toronto, Ontario, Canada Varicent Full time

    Job Title: Customer Success DirectorVaricent is seeking a seasoned Director of Customer Success to lead our North American Customer Success team. As a key member of our organization, you will be responsible for developing and executing strategies to drive customer growth, retention, and satisfaction.Key Responsibilities:* Lead a team of Customer Success...


  • Toronto, Ontario, Canada Varicent Full time

    Job Title: Customer Success DirectorAbout the Role:We are seeking a seasoned Customer Success Director to lead our North American Customer Success team. As a key member of our leadership team, you will be responsible for driving customer growth, retention, and expansion. Your expertise in sales performance management and customer success will enable you to...

  • Executive Director

    2 months ago


    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...

  • Executive Director

    2 months ago


    Old Toronto, Ontario, Canada Director File Full time

    Job Opportunity: Executive DirectorAbout the Role:We are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve...


  • Toronto, Ontario, Canada Director File Full time

    Lead Strategic Vision at Director FileWe are seeking a seasoned Executive Director to drive strategic vision and goals at Director File, a leading organization in the industry.Key Responsibilities:Develop and implement strategic plans to achieve organizational objectivesLead and manage a team of professionals to deliver high-quality resultsBuild and maintain...


  • Toronto, Ontario, Canada Director File Full time

    Lead Strategic Vision at Director FileWe are seeking a seasoned Executive Director to drive strategic vision and goals at Director File, a leading organization in the industry.Key Responsibilities:Develop and implement strategic plans to achieve organizational objectivesLead and manage a team of professionals to deliver high-quality resultsBuild and maintain...


  • Toronto, Ontario, Canada GroupBy Full time

    Who We AreGroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search...


  • Toronto, Ontario, Canada FutureFit AI Full time

    Customer Success TeamOur Customer Success Team is built on a foundation of high velocity, high intensity, high trust, high expectations, and high impact. We're a team that lives and leads with bold humility, pursuing a culture of continuous learning and growth.We're looking for a talented individual to join our team as a Senior Customer Success Manager. As a...


  • Toronto, Ontario, Canada FutureFit AI Full time

    Customer Success TeamOur Customer Success Team is built on a foundation of high velocity, high intensity, high trust, high expectations, and high impact. We're a team that lives and leads with bold humility, pursuing a culture of continuous learning and growth.We're looking for a talented individual to join our team as a Senior Customer Success Manager. As a...


  • Toronto, Ontario, Canada GroupBy Full time

    About GroupByGroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search...


  • Toronto, Ontario, Canada FutureFit AI Full time

    Unlock Your Potential with FutureFit AIAre you a bold and humble leader looking to drive high-impact results? Do you thrive in a fast-paced environment where trust, expectations, and velocity are paramount?We're seeking a Senior Customer Success Manager to join our FutureFit AI team. As a key member of our Customer Success Team, you'll play a critical role...


  • Toronto, Ontario, Canada GroupBy Full time

    Who We AreGroupBy's cloud-native SaaS technology powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search analytics.As a...


  • Toronto, Ontario, Canada Varicent Full time

    Job Title: Director of Customer SuccessA highly accomplished leader is sought to spearhead our Customer Success team, driving growth and retention for our esteemed clients. As a seasoned professional with a proven track record in sales performance management, you will be responsible for developing and executing strategies to ensure customer satisfaction and...


  • Toronto, Ontario, Canada Varicent Full time

    Job Title: Director of Customer SuccessA highly accomplished leader is sought to spearhead our Customer Success team, driving growth and retention for our esteemed clients. As a seasoned professional with a proven track record in sales performance management, you will be responsible for developing and executing strategies to ensure customer satisfaction and...


  • Toronto, Ontario, Canada Uptime Full time

    Unlock Customer Success with UptimeAs a Customer Success Manager at Uptime, you will be the driving force behind nurturing and expanding relationships within our client portfolio. You'll be the primary point of contact and a strategic partner who enables customers to maximize the value of our services.Key Responsibilities:Develop and execute strategic...


  • Toronto, Ontario, Canada MTM College of Animation, Art & Design Full time

    Job Title: Senior Executive DirectorJob Summary: We are seeking a highly skilled Senior Executive Director to lead our organizational development efforts. The ideal candidate will have a strong background in strategic planning, team management, and leadership development.Key Responsibilities:Develop and implement strategic plans to drive organizational...


  • Toronto, Ontario, Canada CapIntel Full time

    About CapIntelCapIntel is a cutting-edge sales enablement platform that empowers enterprises to seamlessly build wealth for all. Since our launch in 2019, we've been on a mission to elevate finance and help advisors better support their clients.Job DescriptionWe're seeking a highly skilled Bilingual Senior Customer Success Manager to join our team. As a key...