Senior Director of Customer Success
2 months ago
GroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search analytics.
Job Title: Director, Customer SuccessWe are seeking a seasoned Director, Customer Success to join our team. As a key member of our customer success organization, you will be responsible for managing the success of our client implementations, collaborating with our clients to deliver industry-leading e-commerce solutions, and driving customer satisfaction and retention.
Key Responsibilities:- Develop and expand relationships with clients to ensure optimal value from our services
- Apply a solid understanding of our technology to drive customer success
- Escalate product gaps or opportunities to the Product Management team
- Set and exceed customer expectations for project cadence and quality
- Act as an escalation point post-implementation and work with internal teams to drive resolution
- 7+ years of experience in customer success and client service delivery
- Experience working with the e-commerce industry
- Experience with cloud-based platforms/SaaS
- Experience working in a technical startup environment
We offer a hybrid work environment, competitive salary, unlimited vacation, $500 annual educational budget, and many opportunities for growth and development. We have a strict 'no jerks' allowed policy and only hire good humans.
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Senior Director of Customer Success
1 month ago
Toronto, Ontario, Canada GroupBy Full timeAbout GroupByGroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search...
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Senior Director of Customer Success
4 weeks ago
Toronto, Ontario, Canada GroupBy Full timeAbout GroupByGroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search...
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Customer Success Director
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Executive Director
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Chief Medical Director
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Senior Director of Customer Success
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Senior Customer Success Director
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Senior Director of Customer Success
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Toronto, Ontario, Canada GroupBy Full timeAbout GroupByGroupBy is a cloud-native SaaS technology company that powers the world's most relevant and highly converting eCommerce websites. Our composable Product Discovery Platform, powered by Google Cloud Discovery AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising, and search...
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Senior Director of Customer Success
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Director of Customer Success
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