Customer Service Representative

5 days ago


St John's, Newfoundland and Labrador, Canada Intact Full time

Our company values a culture of respect, where every employee feels valued and included. We believe in empowering our team members to be their best selves and providing them with the tools and resources they need to succeed.

About the Role

We are seeking a highly skilled Customer Service Representative to join our growing team. As a Customer Service Representative, you will be responsible for handling inbound calls from customers and resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a prompt and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Document all customer interactions in a clear and concise manner.
  • Provide excellent customer service by listening actively and responding empathetically to customer concerns.
Requirements
  • Bilingual in English and French (required).
  • Previous experience in customer service or sales (preferred).
  • Insurance industry knowledge (an asset).
  • Self-motivated, resourceful, and resilient individual who can work well under pressure.
  • Excellent communication and interpersonal skills.


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