IAM Systems Analyst

4 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Opportunity Overview

We are seeking an experienced IAM Systems Support Analyst to join our team in supporting, managing, and administering RBC's PAM applications. As a subject matter expert, you will play a key role in resolving complex problems and fulfilling requests with minimal supervision.

Key Responsibilities

  • Resolve ongoing medium to high-complexity requests and incidents for Privileged Access Manager.
  • Deploy application changes for the server, and apply security patches, configurations, and enhancements following internal hand-off from the Engineering team.
  • Collaborate with internal and external teams to resolve issues and identify defects, opportunities for automation and enhancements.
  • Maintain, and support test and production environments and create, maintain, and write technical documentation and complex knowledge articles.
  • Take on initiatives on self-appointed projects and self-created processes to better enhance the technology.
  • Review and improve technical design and security architecture design documentation.

Requirements

Must-have:

  • Minimum of 3-5 years of experience in supporting CyberArk's core services, components, and toolsets.
  • Minimum of 5 years of Windows server administration and a minimum of 2 years of Linux server administration.
  • Minimum of 3 years of Active Directory experience and working knowledge of LDAP, MS SQL, Sybase, Oracle DB, AS400, RACF, SSH, RDP authentication protocols, and firewalls.
  • Experience in installing, upgrading, and patching vendor products.
  • Experience scripting knowledge with Python, PowerShell, Java, JCL, and SQL.
  • Experience supporting web applications, load balancers (F5, GTM, and LTM), TLS certificates, SSO, and Disaster Recovery concepts.
  • Excellent problem-solving skills coupled with the ability to collaborate with and lead teams toward resolution.
  • Strong written and verbal communication skills with a focus on working within a geographically distributed team.
  • Display a strong sense of urgency, work with minimum supervision, and bias for positive action with a history of delivering results.

Nice-to-have:

  • Experience with IT Service Management.
  • Experience in audit requirements, evidence gathering, risk and compliance processes.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work

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