Senior Manager, Cloud Operations

1 month ago

Vancouver, British Columbia, Canada Conexiom Full time
About the Opportunity:

Conexiom is seeking a seasoned Site Reliability Engineering (SRE) Senior Manager to lead our SRE team. The ideal candidate will have a strong background in SRE principles and a proven track record of leading teams to success. As a key member of our cloud services team, you will be responsible for leading the day-to-day operations of our cloud infrastructure, ensuring high service reliability, performance, scalability, and availability. You will collaborate with engineering and product teams to develop strategies that drive operational excellence and integrate SRE principles into our processes.

Responsibilities:
  • Collaborate with cross-functional teams to identify and resolve issues related to performance, scalability, and security.
  • Establish and track key performance indicators (KPIs) to measure the effectiveness of our SRE team.
  • Establish service level objectives and monitor to ensure the objectives are met.
  • Operate, monitor, and maintain high availability applications running in Azure Cloud environment.
  • Drive continuous improvement through automation, monitoring, and testing.
  • Execute automation for cloud-operations tasks and create new automation for new situations or issues encountered.
  • Identify and improve on possible points of failure in the infrastructure/applications.
  • Lead and focus teams on root cause analysis, pattern identification, and continuous improvement to optimize application performance, resiliency, and reliability.
  • Facilitate blame-free root cause analysis meetings in the event of a production-systems incident.
  • Help secure data and access policies to reduce risk.
  • Look for opportunities to drive operational efficiencies while reducing costs.
  • Prepare and present reports to all levels of leadership and staff.
  • Stay abreast of industry leading best practices and bring them to the attention of the leadership team.
  • Serve as a guide and mentor to members of the Cloud Platform SRE teams.
  • Allocate available resources to meet operating objectives.
  • Ensure the ongoing training and development of direct reports.
  • Manage a 24/7 on-call rotation schedule.
Qualifications:
  • Experience managing teams (specifically SRE, Release, and DevOps).
  • Strong experience with Azure cloud platform.
  • Experience working in a SRE environment and applying SRE principles.
  • Experience with CI/CD tools (Azure DevOps, Jenkins, GitLab).
  • Familiarity with Agile methodologies and DevOps best practices.
  • Strong grasp of infrastructure as code (Terraform, CloudFormation) and automation tools (Ansible, Chef, Puppet).
  • Experience with Kubernetes, AKS/GKS, Docker, containerization, microservices, and serverless architectures.
  • Proven track record of designing, implementing, and supporting highly available and scalable infrastructure in a cloud environment.
  • Experience administering and troubleshooting both Windows Server and Linux operating systems.
  • Familiarity with Internet Information Services (IIS), Apache, and Nginx.
  • Proficiency in managing and monitoring relational databases (PostgreSQL, MySQL) and familiarity with NoSQL databases such as MongoDB.
  • Proficiency in at least one programming or scripting language (Python, Go, .NET, Bash).
  • Skilled in developing monitoring strategies and frameworks that provide real-time insights into system health, performance bottlenecks, and security vulnerabilities.
  • Expertise in automating alerting and troubleshooting processes to ensure rapid response to incidents and minimize downtime.
  • Bachelor's degree in computer science or related field.
  • At least 3 years of leadership experience, specifically managing SRE and DevOps teams.
  • 8+ years of experience in SRE or DevOps roles.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Passion for technology and continuous learning.

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