Dedicated Customer Service Associate

5 days ago

Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

Company Overview

Royal Bank of Canada is a leader in financial services, committed to delivering trusted advice and solutions that help our clients thrive and communities prosper.

Salary: $42,000 - $55,000 per year, depending on experience.

Job Description

The Dedicated Customer Service Associate is responsible for processing routine data entry and online input of transactions using a basic understanding of products and processes. Activities may also involve balancing transactions and deposits as received from clients and branches with an emphasis on throughput, accuracy, and production.

This role is fully onsite at the Halifax Cash Services Centre.

Key Responsibilities

  • FOLLOW STANDARD PROCESSES as outlined in Folio guidelines policy, process, and procedures, referring items outside established standards to the Manager.
  • PROCESS WORK VOLUMES AND PROVIDE CONSISTENT SERVICE within established benchmarks contributing to the achievement of business SLA/KPI.
  • EXAMINE ALL DOCUMENTS FOR COMPLETENESS and take full responsibility for quality and accuracy of day-to-day responsibilities, tasks, and activities, ensuring a balanced focus on enhanced client experience.
  • EXERCISE DUE DILIGENCE IN FOLLOWING OPERATIONAL RISK POLICIES, PROCEDURES, STANDARDS, AND GUIDELINES.
  • TAKE PERSONAL ACCOUNTABILITY FOR HIGH ACHIEVEMENT; ACTIVELY PARTICIPATE IN WEEKLY COACHING ROUTINES AND LEARNING OPPORTUNITIES TO IMPROVE INDIVIDUAL AND TEAM CONTRIBUTION.

Required Skills and Qualifications

MUST-HAVE

  • CLIENT FOCUS
  • EFFICIENT AND ACCURATE DATA ENTRY ABILITIES
  • ABILITY FOR PROBLEM RESOLUTION AND TO DETERMINE QUICKLY THE DEPARTMENT'S PRIORITIES
  • ABILITY TO WORK IN HIGH VOLUME & STRICT TIMEFRAME DEADLINES

Nice-to-have

  • KNOWLEDGEABLE OF PRODUCTS SUPPORTED BY THE TEAM (COMMERCIAL DEPOSIT PROCESSING, CASH PROCESSING)

Benefits

We offer a comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.

Our leaders support your development through coaching and managing opportunities.

You will have the ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services.

Flexible work/life balance options.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

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