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Customer Experience Representative

2 months ago

Repentigny, Quebec, Canada TD Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer experiences and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Service
    • Provide personalized service to customers, responding to their needs and resolving issues in a timely and professional manner.
    • Develop and maintain strong relationships with customers, understanding their financial needs and preferences.
  • Financial Transactions
    • Process a variety of financial transactions, including deposits, withdrawals, and bill payments.
    • Ensure accurate and efficient completion of transactions, maintaining high levels of quality and productivity.
  • Product and Service Knowledge
    • Develop and maintain knowledge of our products and services, including features, benefits, and pricing.
    • Recommend products and services to customers based on their needs and preferences.
  • Team Collaboration
    • Work collaboratively with colleagues to achieve business objectives and support the growth and success of our team.
    • Participate in training and development activities to enhance skills and knowledge.
Requirements
  • Education
    • High school diploma or equivalent required.
    • Post-secondary education or relevant work experience preferred.
  • Experience
    • 1+ years of relevant experience in a customer-facing role.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Strong problem-solving and analytical skills.
About TD Bank

TD Bank is one of the world's leading global financial institutions, committed to delivering exceptional customer experiences and driving growth and success. We offer a comprehensive total rewards package, including competitive compensation, benefits, and opportunities for career development and advancement.