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Bilingual Customer Service Representative

1 month ago

Repentigny, Quebec, Canada Arise Virtual Solutions Full time
Job Opportunity: Bilingual Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a representative, you will provide exceptional customer service to clients in both English and French, utilizing your strong communication skills and problem-solving abilities to resolve issues efficiently.

Key Responsibilities:

  • Provide bilingual support to customers, service providers, and partners through outbound calls
  • Negotiate agreeable service rates for services rendered
  • Ensure a smooth and empathetic customer experience
  • Gather and verify information with customers
  • Document all issues, resolution, and follow-up actions
  • Accurately and efficiently resolve customer inquiries on the first contact

Requirements:

  • Self-motivated and customer-focused individual
  • Excellent written, listening, and verbal communication skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and patience
  • Knowledge of customer service principles and practices

What We Offer:

  • Flexible scheduling and work-from-home opportunities
  • Opportunity to work with a variety of clients and industries
  • Professional development and training opportunities
  • Competitive compensation and benefits package

How to Apply:

  • Register to use the Arise Platform by clicking the link provided
  • Select a client program that aligns with your skills and interests
  • Enroll in a certification course to prepare for the role
  • Meet the computer and equipment requirements outlined on the Arise Work From Home website

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.