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Customer Experience Associate

2 months ago

Brooks, Canada Scotiabank Full time
About the Role

We are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Take a proactive approach to understanding customer needs and delivering personalized service
  • Process day-to-day transactions and identify opportunities to upsell and cross-sell products
  • Nurture long-term relationships with customers and contribute to the branch's targets
  • Stay up-to-date with technology and share knowledge with customers to help them manage their banking needs
Requirements
  • Proven customer service skills and ability to work in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to work a flexible schedule and adapt to changing priorities
  • Basic computer skills and knowledge of banking products and services
What We Offer
  • A competitive compensation and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment
  • The chance to make a positive impact on our customers' lives

At Scotiabank, we value diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.