Customer Quality Specialist

1 month ago

Bradford, Ontario, Canada Magna Mechatronics, Mirrors & Lighting Full time
About the Role

As a key member of our team, you will be responsible for ensuring the highest quality standards are met in all aspects of our product development and manufacturing processes. This includes coordinating containment and sort/rework actions for external and internal issues, leading and coordinating problem-solving for customer concerns, and participating in customer quality meetings.

Your Responsibilities

Key responsibilities include:

  • Coordinate containment, sort/rework actions for external and internal issues
  • Lead and coordinate problem-solving for customer concerns (customer-specific reports: 8D, 7-step, 5-phase, Is/Is Not, 6-panel, etc.)
  • Participate in customer quality meetings
  • Manage field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
  • Perform customer goodwill visits as required
  • Identify quality improvement and defect prevention, developing and implementing mistake/error-proofing fixtures and devices
  • Facilitate quality-related meetings for assigned products and keep up-to-date meeting minutes
  • Lead and coordinate problem-solving for internal concern resolution
  • Coordinate and approve shop floor containment process and follow up on execution
  • Update Business Center panels and participate in report-out meetings, including QOS/Stepdown/Work Packages
  • Participate in the approval process of temporary deviations to current product and processes (i.e., Supplier Request Deviations, Customer Change)
  • Participate in Layered Process Audits (LPA) and support closure of open items found during the audit
  • Review and support work orders for engineering changes, special build, and service
  • Participate in 5S implementation
  • Perform daily line walks/audits on assigned assembly lines
  • Maintain safety and good housekeeping
  • Participate in Troubled Incident Report (TIR) investigation, prepare 8D report
  • Assist PQ inspectors/Fixture engineer to maintain T&E/durability fixtures
  • Train Inspectors/Operators on proper inspection techniques
Requirements

To be successful in this role, you will need:

  • Completion of community college diploma/certificate
  • 3 to less than 5 years of work-related experience
  • Minimum completion of post-secondary education program in mechanical/quality engineering
  • Above-average computer skills necessary in Microsoft applications
  • Team Center, Compliant Pro & minitab experience an asset
  • Core Tools knowledge
  • Sound knowledge in Measurement System Analysis
  • Sound knowledge in Statistical Process Control
  • ASQC certification as a quality engineer (CQE) preferred
  • Experience with Tier 1 automotive preferred
  • A-Level requires a minimum of 5 years related manufacturing experience in a high-speed assembly/manufacturing environment
  • X-Ray Safety Officer Preferred (ECU operations)
  • IPC Certified Trainer Preferred (ECU operations)
  • Experience in Customer portals preferred
About Us

Magna Mechatronics, Mirrors & Lighting is a leading manufacturer of automotive technologies, specializing in systems and concepts that make vehicles safer and cleaner. We are committed to developing innovative solutions that serve our communities, the planet, and people.

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.

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