Customer Service Ambassador

5 days ago


Burlington, Ontario, Canada Movati Athletic Full time
{"Role": "Member Experience Associate", "Responsibilities": "

As a Member Experience Associate at Movati Athletic, you will play a vital role in delivering exceptional customer service and creating a welcoming environment for our members.

Key responsibilities include:

  • Providing proactive and personalized support to members, addressing their concerns and escalating serious issues to management.
  • Ensuring seamless retail operations, including cafe and pro-shop services, to enhance the overall member experience.
  • Maintaining a clean and safe environment, adhering to high standards of cleanliness and organization.
  • Staying up-to-date on programs, products, and services, and promoting them to members to drive engagement and retention.
  • Processing sales transactions accurately and efficiently, providing excellent customer service throughout the process.
  • Completing administrative tasks with precision and attention to detail, consistently delivering 5-star customer service.
  • Supporting member experience events and initiatives throughout the club, as needed.

"}, "Qualifications": "

To succeed in this role, you will need:

  • A high school diploma or equivalent experience, with additional certifications or workshops in customer service highly valued.
  • At least one year of customer service experience in a related industry, such as retail, hospitality, leisure, or fitness.
  • Current CPR and First Aid certification, which must be maintained throughout employment.

"}



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