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Data Quality Manager
4 weeks ago
We are seeking a highly skilled Manager, Data Quality to join our team at Themis Solutions Inc. in Burnaby, Calgary, or Toronto.
About the Role:This is a leadership position responsible for overseeing the team responsible for the Onboarding and Implementation of our highest value customers. The ideal candidate will have strong experience delivering on current approaches and innovating to advance our delivery to a best-in-class Implementation and Onboarding experience for our high-value customers.
Key Responsibilities:- Oversee the growth and productivity of the department members through appropriate training, coaching, quality assurance, and monitoring.
- Leverage your Implementation expertise to build out a strong Implementation function within Clio.
- Build out processes and project management best practices that drive toward on-time delivery of customer projects.
- Drive tactical and strategic ideas, projects, and initiatives that support a seamless tiered onboarding experience.
- Assist in implementing and analyzing key metrics and other performance indicators and delivering strategies to improve existing service levels.
- Experience leading teams responsible for Enterprise Customer Success, Professional Services, and/or Implementation.
- Strong experience building out Implementation functions and processes.
- Experience using a CRM system to manage customer ownership and interactions.
- Passion for helping customers achieve their goals through technology.
- A commitment to diversity and inclusion and working with teams from diverse backgrounds.
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office.
- Flexible time off policy, with an encouraged 20 days off per year.
We are dedicated to diversity, equity, and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
