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Manager, Technology Strategy and Innovation

2 months ago

Toronto, Ontario, Canada OMERS Full time

Accelerate Your Career in Technology Strategy and Innovation

At OMERS, we're committed to empowering our employees to drive impact. As a Manager of Technology Strategy and Innovation, you'll play a pivotal role in shaping our technology vision and driving business growth.

About the Role

We're seeking a seasoned professional with a proven track record in technology business partnering and customer success. Your primary accountability will be to support the relationship between our Data and Technology teams and their customers. You'll be responsible for fostering strong relationships, supporting the technology business partner function, and aligning technology with business objectives.

Key Responsibilities:

  • Customer Success
    • Collaborate with customers to understand their needs and challenges, suggest technological solutions to enhance their business, and support the Customer Success team in identifying areas for improved customer engagement.
    • Collaborate with business and technology teams to provide tailored and future-focused technology strategy and solutions that meet their needs.
    • Develop and maintain strong relationships with business teams and stakeholders.
    • Champion the adoption of core technology programs and initiatives to deliver on the D&T team's collaborative priorities.
    • Demonstrate curiosity in business processes to challenge the established thinking and help generate new ideas and approaches to problem solving.
    • Anticipate the technology implications of business strategies and advise and influence the leadership team accordingly.
    • Become an expert in the Data & Technology products and services to be able to make connections between customer needs and available offerings.
    • Leverage your comprehensive understanding of the enterprise to proactively identify trends and propose innovative ideas that can address technology issues.
    • Apply independent, sound judgment and navigate complex issues with a view to customer success.
  • Leadership and Influence
    • Manage a team of Customer Success Analyst or Lead to ensure that they are delivering value to the business.
    • Build and lead a high-performing team, ensuring that they are aligned with organizational goals and possess the skills needed to drive success.
    • Possess strong leadership skills and ability to manage a team effectively.
    • The ability to resolve nebulous business challenges by clearly defining the problem, applying structure & logic, and developing a defined approach.
  • Collaboration
    • Build and nurture strong relationships with the Data and Technology teams.
    • Prioritize strong and effective cross-collaboration across Data and Technology.
    • Collaborate with the Technology Product and Services team to drive our business goals forward.
    • Leverage the D&T's technical expertise to ensure our technology programs are not only innovative but also strategically aligned with the evolving needs of the business.
    • Share learnings with D&T to drive continuous improvement and operational effectiveness.
  • Innovation
    • Support the development and execution of innovation initiatives in partnership with the broader team with a focus on customer needs.
    • Stay current on innovative and emerging technology advancements.
    • Proactively engage with business leaders to identify innovative opportunities for technology to drive business growth and assist with the development of business-specific technology strategy maps that drive strategic direction.
    • Develop and maintain a technology roadmap that supports business objectives.

Qualifications:

  • Bachelor's degree in a relevant field; advanced degree (MBA, MSc) preferred.
  • 5-7 years of experience in technology driven roles.
  • Proven experience in a management role within technology business partnering or a related function with a strong focus on the customer experience.
  • Proven ability to translate business needs into effective technology.
  • Familiarity with enterprise architecture and IT governance frameworks.
  • Experience working with and successfully influencing management.
  • Strong business acumen and ability to understand business strategy and objectives.
  • Understanding of business operations, market dynamics, and technology emerging trends.
  • Exceptional strategic thinking and problem-solving skills.
  • Leadership skills and ability to manage a team effectively.
  • Track record of successfully leading technology teams and driving innovation.
  • Excellent communication skills - should be able to explain the technical aspects in the non-technical language to the business and relevant stakeholders.
  • Strong leadership, coaching, conflict resolution, and relationship management skills.
  • Proven ability to earn trust through data-based insights, delivering results, influencing, and relating to others.
  • Excellent resiliency and ability to navigate complex scenarios.

What We Offer

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 3 days per week.

As one of Canada's largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities we live and work — and the members we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our committee and employee recognition programs.