Knowledge Content Strategist

1 week ago


Ottawa, Ontario, Canada Tigre Géant Full time

**Tigre Géant Job Description:**

We are seeking a highly skilled Knowledge Content Strategist to join our team. As a key member of our Human Resources Shared Services (HRSS) department, you will be responsible for developing and implementing a comprehensive HRSS Knowledge Management plan, consolidating HR knowledge into a centralized repository, and establishing audit processes to monitor knowledge effectiveness.

Key Accountabilities:

  • Develop a structured HRSS Knowledge Management plan that supports the HRSS strategy.
  • Consolidate HR knowledge into a single SharePoint site, ensuring all content adheres to standardized formats and processes.
  • Stand up Workday Help by creating a comprehensive and consistent library of knowledge articles, FAQs, and SOPs.
  • Map and standardize workflows to document, refine, and optimize HRSS processes.
  • Develop and optimize an internal HRSS knowledge base, leveraging analytics to enhance self-service tools and accessibility.
  • Establish governance frameworks and continuous improvement processes to monitor knowledge effectiveness and content engagement.
  • Identify and implement AI, automation, and chatbot solutions to streamline HRSS knowledge management processes.

Desired Skills and Qualifications:

  • 3-5 years of experience in HR knowledge management, content strategy, or HRSS operations.
  • Experience in process mapping, documentation, and knowledge governance.
  • Strong understanding of HR policies, processes, and compliance requirements.
  • Ability to simplify complex HR information into user-friendly content.
  • Excellent project management and problem-solving skills.


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