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General Business Leader

1 week ago

London, Ontario, Canada Impact Kitchen Full time

About the Role

The General Manager will be responsible for overseeing the daily operations of one of our restaurants, ensuring exceptional guest experiences, and driving business growth. Key responsibilities include managing sales, costs, and staffing levels, as well as maintaining high standards of customer service and product quality.

  1. Daily Responsibilities:
  2. Reviewing key performance indicators (KPIs), sales data, and payroll reports
  3. Maintaining open communication with staff and management to ensure seamless execution of tasks
  4. Conducting daily systems checks and reviewing manager logbooks to identify areas for improvement
  5. Providing coaching, mentoring, and support to staff members to enhance their skills and knowledge
  6. Overseeing customer satisfaction initiatives and resolving any concerns or complaints in a timely manner
  7. Maintaining engagement and building relationships with customers to drive loyalty and retention