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Retail Experience Manager

1 week ago

Fredericton, New Brunswick, Canada KIKO MILANO Full time

In this critical role as Retail Experience Manager, you will be responsible for delivering exceptional customer experiences and meeting business targets at KIKO Milano stores. Your leadership and coaching skills will help the team thrive in a fast-paced retail environment.

Main Responsibilities
  • Foster a culture of excellence, drive motivation, and reduce staff turnover.
  • Develop and execute strategies to attract, onboard, and retain top talent.
  • Collaborate with the team to create engaging customer experiences that meet business objectives.
  • Lead product knowledge sessions, make-up application demonstrations, and sales training to enhance the customer experience.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
Business Goals and Objectives
  • Monitor and report on business KPIs, identifying areas for improvement.
  • Work closely with the Area Manager to set and achieve business goals, prioritizing customer experience, sales, and operational efficiency.
  • Develop and implement quarterly action plans to drive business results.
  • Stay up-to-date with market trends and competitor analysis.
  • Ensure seamless execution of promotional calendars and events.
Compliance and Operational Excellence
  • Evaluate and maintain store compliance with KIKO standards and procedures.
  • Develop and implement processes to ensure effective inventory management.
  • Guarantee adherence to operational procedures and maintain a compliant store environment.
  • Regularly assess and improve procedures to meet changing business needs.